Through strategic planning and in applying research based best practices, transform your business model with your teams, customers, or guests.
Looking to improve overall customer experiences? First transform your team and employee experience. Are you treating your teams the way you would like your team members to treat your customers or guests? Learn new strategies to build and sustain teams that thrive.
We work on how to best shift and sustain a positive organizational culture. Through proven reward and recognition strategies, and in applying coaching and leadership strategies an organizational culture can be transformed to be positive, engaging, inclusive, supportive and fun.
Heather has over twelve years working on implementing science communication strategies to better engage with the public, media and STEM professionals. Heather participated in the Alan Alda Center for Communicating Science and has partnered with universities, medical centers, and museums nationwide to teach new approaches to improve science communication. Heather has experience conducting media training and networking workshops.
Heather currently serves on a committee in the International Association of Amusement Parks and Attractions organization and has worked with theme parks world wide on how to improve employee and guest experiences.
Looking to transform your tours to better engage the public? Learn how to implement new guest engagement strategies grounded in increasing participation. Learn how to most effectively tailor content to your various audiences and attract new audiences.